Refund Policy
Last updated: May 19, 2026
SpotSitter monitors Disney dining and Enchanting Extras availability on your behalf. Because monitoring begins the moment your watch is created, refund eligibility is time-limited from your purchase date.
14-day refund window
Full refunds are available within 14 days of the original charge, no questions asked. Email support@spotsitter.com or use the link in your confirmation email.
Monthly plans
Founder ($49/mo) and Pro ($99/mo) monthly plans are not prorated mid-cycle. When you cancel, your account remains active through the end of the current billing period and you will not be charged again. No partial refunds are issued for unused days within the cycle.
Annual plans
Founder ($470/yr) and Pro ($950/yr) annual plans are fully refundable within the 14-day window. After day 14, annual plans are non-refundable; cancelling stops the next renewal but you retain access through the end of the paid year. We do not prorate refunds for unused months on annual plans.
Service credit for outages
For verified SpotSitter-side service failures, we issue account credit (not cash) equal to 2× the duration of the affected period, applied to your next billing cycle. Credit is capped at one month of your current subscription fee per incident.
Credit applies only to monitoring failures we can confirm on our side. It does not cover Disney's booking system being unavailable, reservation availability outside our covered surfaces, or user-side notification delivery issues (carrier SMS blocks, push permissions disabled, spam filtering).
To request a credit, email support@spotsitter.com with your watch ID and the approximate time of the issue.
Free tier
The Free plan has no charge, so no refund applies.
Agency tier (waitlist)
Agency is currently waitlist-only with no active billing. Refund policy for Agency will be defined when the tier opens.
Disputes and chargebacks
Initiating a chargeback while a refund request is pending will be treated as withdrawal of the refund request; the dispute process will proceed under Stripe's standard rules.
How to request a refund
Email support@spotsitter.com with subject line Refund request — [your email address]. Include your order confirmation number if available. We respond within one business day.
You can also cancel or update payment details directly from the Customer Portal.